Man and Van Putney – Terms & Conditions
1. Definitions
- “We”, “Us”, “Our” refer to Axis Man and Van
- “You”, “Your” refer to the customer
By booking our services, you agree to these Terms & Conditions.
2. Pricing & Charges
- Quotes do not include extra costs such as tolls, congestion charges, parking fees, ferry costs, or taxes unless stated.
- Prices may change if details provided during booking are incorrect.
Additional charges may apply for:
- Incorrect floor level or no lift access
- Underestimated volume of goods
- Extra helpers required
- Additional hours needed
- Longer distance than quoted
- Difficult access (stairs, narrow roads, no parking, etc.)
- Parking fines, permits, or restrictions
- Delays outside our control (traffic, weather, etc.)
3. Services Not Included
Unless agreed in writing, we do NOT:
- Dismantle or reassemble big of furniture, e.g., wardrobes, pianos, or any big, complex piece of furniture.
- Disconnect or reconnect appliances
- Remove fitted flooring or carpets
- Move items from unsafe or poorly accessible lofts
- Transport prohibited items (see Section 6)
4. Our Responsibility
- We aim to deliver your goods safely from collection to delivery.
- Goods are insured up to £10,000 (see insurance terms below).
- We are not liable for the first £250 of any claim.
- We are only fully responsible if:
- We packed the goods, and
- Damage is caused by our negligence
5. Your Responsibilities
You must:
- Provide accurate details about your move
- Be present (or have a representative) at collection and delivery
- Declare the value of your goods
- Arrange parking permits if required
- Ensure access for our vehicle (height/width restrictions)
- Pack and secure fragile or electronic items properly
- Empty and defrost fridges/freezers
- Keep valuables (cash, jewelry, and documents) with you
Failure to meet these responsibilities may result in extra charges or no liability from us.
6. Prohibited Items
We do NOT transport:
- Hazardous materials (gas, fuel, explosives, chemicals)
- Illegal or stolen goods
- Cash, jewellery, valuables
- Perishable goods
- Plants or pest-attracting items
- Animals or pets
- Firearms or weapons
If such items are included without notice, we accept no liability.
7. Payment Terms
- We do not require a deposit to confirm your booking.
- In most cases, payment is made after the job is completed, once all goods have been delivered.
- However, we reserve the right to request full payment before unloading the goods, depending on the circumstances of the job.
Non-Payment
- If payment is not made as agreed:
- We may refuse to unload the goods until payment is received
- We may place the goods into secure storage at your cost for up to 28 days
- Any storage, transport, and handling costs will be added to your final bill
- If payment is still not received after 28 days:
- We reserve the right to dispose of or sell the goods to recover the debt
- The outstanding balance may be passed to a debt recovery agency
8. Damage to Property
- We only cover damage caused by our negligence
- Compensation is limited to repair of the affected area only
- Maximum liability: £250 per property
- We may refuse to move items if there is a risk of damage
9. Insurance
- Goods are insured up to £10,000 only if:
- You provide a full inventory list with values
- We handle packing (where applicable)
- The first £250 of any claim is not covered
- Additional insurance is your responsibility if needed
10. Claims & Damages
- Any damage must be reported immediately before our team leaves
- No claims are accepted after the job is completed and staff have left
11. Delays
- We are not responsible for delays caused by:
- Traffic
- Weather
- Accidents
- Other events beyond our control
Arrival times are estimates only.
12. Cancellations
- Free cancellation up to 48 hours before booking
- Within 48 hours: 30% cancellation fee applies.
13. Parking
- You must arrange legal parking for our vehicle
- Any parking fines will be your responsibility
- If no parking is available, the job may be delayed or cancelled
- A £80 deposit may be required for potential fines
14. Congestion Charges
- £18 for Congestion Charge Zone
- Other tolls or charges may apply
15. Subcontracting
We may use subcontractors, but these Terms & Conditions will still apply.
16. Staff Conduct
- Abuse or threatening behaviour will not be tolerated
- If our staff leave due to abuse, full payment is still required
17. Governing Law
These Terms & Conditions are governed by the laws of the United Kingdom.
Important Note
By booking our service, you confirm that:
- You agree to these Terms & Conditions
- You are authorised to move the goods