Privacy Policy – Axis Man and Van
1. Our Contact Details
Company Name: Axis Man and Van
Address:
Phone:
Email: info@axismanandvan.co.uk
2. What Personal Information We Collect
We may collect and process the following information:
- Name(s)
- Collection and delivery addresses
- Phone number
- Email address
- Website usage data (analytics)
- Personal identifiers and contact details
3. How We Collect Your Information
We collect personal information in the following ways:
Directly from you:
- When you request a quote
- When you book our services
- When you contact us via phone, email, or website
Indirectly:
- From third-party lead providers to help us generate bookings
4. How We Use Your Information
We use your information to:
- Provide quotes and manage bookings
- Deliver the services you have requested
- Process payments
- Communicate with you regarding your booking
- Improve our services and customer experience
We may also share your data with:
- Employees and contractors carrying out your move
- Payment providers to process transactions
- Insurance companies and professional advisers
- IT providers, website developers, and phone system providers
- Review platforms (e.g., Trustpilot) to monitor service quality
5. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we rely on:
- Your consent
- Contractual necessity (to provide the services you requested)
- Legitimate interests (to improve our services and operations)
You can withdraw your consent at any time by contacting us.
6. Call Recording
We may record incoming and outgoing calls for:
- Staff training
- Quality monitoring
- Resolving disputes or complaints
- Improving our booking process
- Preventing fraud
You will be notified before the call is recorded.
- Call recordings are stored securely for up to 6 months
- If you prefer not to be recorded, please contact us via email
7. How We Store Your Information
- Your data is stored securely using appropriate technical measures
- We keep your data while you are an active customer
- After our services are completed, we retain your data for up to 7 years for legal and tax purposes
- After this period, your data is securely deleted
8. Your Data Protection Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict processing of your data
- Object to processing
- Request transfer of your data (data portability)
You will not be charged for exercising your rights.
We aim to respond within one week.
To make a request, please contact us at:
info@axismanandvan.co.uk
020
9. How to Make a Complaint
If you are unhappy with how we use your data, please contact us first so we can resolve the issue.
You also have the right to complain to the:
Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
0303 123 1113
https://www.ico.org.uk